Subscription Terms

These terms apply to your Swipe to Stash subscription, run by IPOC Limited trading as Candy4U, company number 15977097, Unit 8 Wapping Park, Gresley Road, South West Industrial Estate, Peterlee, SR8 2FD. By subscribing you accept them. If you don't agree, please don't subscribe.

1. How the subscription works

1.1 When you subscribe you build a stash by swiping through our sweets and saving the ones you'd be happy to receive. Your stash must hold at least 30 sweets. You can change your stash at any time from your account, and changes apply from your next box.

1.2 Each month we draw your box at random from your stash. Sweets you've received less recently are more likely to be drawn, but we don't guarantee any particular sweet or any particular gap between repeats.

1.3 Your box size depends on your plan. Trinket is 600g made up of 6 sweets, Capsule is 1kg made up of 10, Vault is 2kg made up of 20, each sweet 100g. You can change plan from your account and the change applies from your next billing date.

1.4 Each month we also include an exclusive sweet that isn't sold on the site, on top of your box, unless you switch it off in your account. If the exclusive sweet doesn't meet a dietary filter you've set, we leave it out and draw an extra sweet from your stash instead.

1.5 If a sweet in your stash is out of stock or discontinued when we draw, we'll draw another from your stash. If your stash runs too low for us to fill a box, we'll email you to top it up before we send.

1.6 Your subscription rolls monthly and renews automatically on the same billing date until you pause or cancel. We'll make the recurring nature clear at checkout and in your confirmation email, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and CMA guidance.

1.7 We can change the box format, plans, frequency, product range or delivery method. If a change is material we'll give you at least 30 days' notice and you can cancel before it takes effect.

2. Price and payment

2.1 Prices are in pounds. The price for your plan is shown at checkout.

2.2 Founding members. The first 1,000 subscribers pay the founding price for their plan, £9.99 a month for Trinket, £17.99 for Capsule and £27.99 for Vault, and that price stays fixed for as long as their subscription stays active and unbroken. A founding member who changes plan pays the founding price of the new plan. If a founding member cancels and later re subscribes, the founding price no longer applies. A pause does not break a founding subscription.

2.3 By subscribing you authorise us to take payment monthly from your chosen payment method. If a payment fails we'll let you know and try again. If it isn't fixed within a reasonable time we may suspend or cancel the subscription.

2.4 Other than the founding price, we can change prices with at least 30 days' notice, and you can cancel before the change applies.

3. Delivery and risk

3.1 We deliver across Great Britain (England, Scotland and Wales) only. We don't deliver to Northern Ireland, the Channel Islands, the Isle of Man or overseas yet. We use Royal Mail or a courier. Delivery dates are estimates unless we say otherwise.

3.2 The goods, and the risk in them, become yours when they're delivered to the address you gave us.

3.3 If a box is lost, damaged or badly delayed, tell us as soon as you can and we'll replace it at no cost, subject to checking what happened.

4. Cancelling, pausing, returns and refunds

4.1 You can cancel your subscription at any time from your account or by emailing hello@candy4u.co.uk. Cancel before your billing date and you won't be charged again. If you cancel after a payment has been taken, that month's box is still sent and that payment isn't refunded.

4.2 You can pause or skip boxes from your account, up to 48 hours before the billing date.

4.3 Statutory cancellation right. Under the Consumer Contracts Regulations you have 14 days from receiving goods to cancel without giving a reason. Because sweets are food and perishable, this right doesn't apply to sweets once they've been delivered. It does apply to unopened non food items, which you can return at your own cost within the 14 days for a refund of the items and standard delivery within 14 days of us receiving them.

4.4 Faulty or wrong goods. Nothing here affects your rights under the Consumer Rights Act 2015. If anything is faulty, damaged or not as described, tell us with a photo and we'll replace or refund it.

5. Food safety and allergens

5.1 We're registered as a food business with our local authority and follow the Food Safety Act 1990 and related regulations.

5.2 Every sweet shows its full ingredients and allergens on the site before you add it to your stash and on the label in your box. Your dietary filters remove sweets that don't match, but we pack in a warehouse that handles nuts, gluten, dairy, soya, sesame and other allergens, so we can't guarantee any box is allergen free.

5.3 You're responsible for checking labels before eating. If you have a severe allergy, please don't subscribe unless you're satisfied the filters and labels give you what you need. We accept no liability for allergic reactions except where the law says we can't exclude it.

6. Your content

If you tag or share content featuring Candy4U and give us permission to repost it, you're giving us a non exclusive, royalty free licence to use it on our channels and in our marketing. Ask us and we'll take it down within a reasonable time.

7. Your account

Keep your address, contact and payment details up to date. We'll send account and billing emails, so check your junk folder if you're not seeing them.

8. Ending or suspending your subscription

We can suspend or end your subscription if you break these terms, don't pay, or we suspect fraud or misuse. If we end it mid month we won't normally refund that month unless we've been unable to supply.

9. Liability

Nothing limits our liability for death or personal injury caused by negligence or anything else the law says we can't limit. Otherwise our total liability is capped at the subscription fees you've paid in the previous 12 months. Your statutory rights aren't affected.

10. Complaints and disputes

Email hello@candy4u.co.uk. We'll acknowledge within 2 working days and aim to resolve within 14. If you're not happy with the outcome you can go to an alternative dispute resolution body or your local Trading Standards. These terms are governed by the law of England and Wales and its courts have exclusive jurisdiction.

11. General

If any part of these terms is found invalid the rest still applies. Waivers must be in writing. These terms and the documents they refer to are the whole agreement between us about your subscription.

IPOC Limited T/A Candy4U, Unit 8 Wapping Park, Gresley Road, South West Industrial Estate, Peterlee, SR8 2FD. hello@candy4u.co.uk. Last updated: 16 October 2026