Shipping, Delivery and Returns
The short version
Order before 2pm Monday to Friday and it goes the same day, usually with you in 2 to 3 working days, free over £50. Sweets can't be returned once opened. Unopened sealed items and merch can, within 14 days. Faulty or wrong, we replace it and refund your delivery.
1. Dispatch
Order before 2pm Monday to Friday and we pack and dispatch the same working day. Orders after the cutoff, or at weekends, go out the next working day. You'll get an email with a tracking link the moment your order leaves us.
2. Delivery
We deliver across Great Britain (England, Scotland and Wales). We don't deliver to Northern Ireland, the Channel Islands or the Isle of Man yet, and not overseas. Delivery costs are shown at checkout before you pay.
Standard delivery. £3.99, free on orders over £50. Usually 2 to 3 working days from dispatch, a day or two longer to the Highlands and islands.
Express delivery. £5.99. Order before 2pm Monday to Friday and it's with you the next working day. The Highlands and islands can take a day longer.
3. Collection
Choose collection at checkout and pick up from us Monday to Friday 9am to 8pm, Saturday and Sunday 10am to 6pm. It's free and usually ready within 2 hours. We'll email you when it's ready. Collect from the entrance at Unit 5 Wapping Park, Peterlee, SR8 2FD.
4. If something's wrong
If your order arrives damaged, faulty or not what you ordered, message us as soon as you can with a photo and your order number, and we'll send a replacement or refund you, including any delivery you paid. Nothing here affects your rights under the Consumer Rights Act 2015.
5. Allergens
Every pouch has a label on the back with the ingredients and allergens for the sweets inside. Full ingredients and allergens are on every product page before you buy.
6. Changing your mind
You can cancel your order at any time before it's dispatched for a full refund. After delivery, you have 14 days to tell us you'd like to return unopened, sealed items, including tins, sealed pouches and merch, and 14 days after that to send them back. We'll refund the items and the standard delivery cost within 14 days of receiving them. You pay the return postage unless the item was faulty. Because sweets are food, we can't accept returns of opened or unsealed sweets, or of personalised or made to order items, unless they're faulty.
7. Contact
Email hello@candy4u.co.uk with your order number, or use the contact page. We reply within one working day.
Candy4U is a trading name of IPOC Limited, company number 15977097, registered in England and Wales at Unit 8 Wapping Park, Gresley Road, South West Industrial Estate, Peterlee, SR8 2FD. Last updated: 28 October 2026
