Returns and Refunds
The short version
Sweets can't come back once opened. Unopened sealed items and merch can within 14 days, you pay the postage unless it was faulty. Refunds within 14 days of us getting it back, including standard delivery.
Sweets
Sweets are food, so once they've been sent we can't take them back unless something's wrong with them. If your order arrives damaged, faulty or not what you ordered, email hello@candy4u.co.uk with your order number and a photo as soon as you can and we'll replace it or refund you, including any delivery you paid.
Unopened items and merch
Unopened sealed items, tins, sealed pouches, gift boxes that haven't been opened, and merch, can be returned. Tell us within 14 days of delivery that you'd like to return them, then send them back within 14 days of that. They need to be unopened, unused and in their original packaging. Email us first and we'll tell you where to send them.
Refunds
We refund the items and the standard delivery cost to your original payment method within 14 days of receiving the return. Return postage is yours to pay unless the item was faulty, in which case we'll cover it.
Cancelling before dispatch
Changed your mind straight after ordering? Email us before the dispatch email arrives and we'll cancel and refund in full.
Subscription boxes
Cancel before your billing date and you won't be charged again. A box that's already been paid for is still sent and isn't refunded, but you can pause or skip any time from your account.
None of this affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Last updated: 22 September 2026
