FAQ, Complaints and Payments
Ordering
How do I order?
Pick your sweets on the website, add them to your basket and check out. Choose single sweets by the pouch, grab one of our mixes, or pick a gift.
What can I pay with?
Credit and debit cards, PayPal, and Clearpay on eligible orders, which splits the total into four interest free payments over six weeks. Payment is taken securely at checkout and we never see or store your card details.
Can I build my own mix?
Very soon, and it's going to be the best bit. Our 2D mix builder is on its way. You'll be able to pick exactly what goes in, choose from up to 10 packaging options, and share your finished mix on your socials (coming soon).
Do you have vegan, halal or gluten free sweets?
Yes, lots. Every product page shows its dietary badges, full ingredients and allergens, and you can filter any collection by diet.
Can I collect from you?
Yes. Order online and choose collection at checkout, or walk in Monday to Friday 9am to 8pm, Saturday and Sunday 10am to 6pm.
Delivery
Where do you deliver?
Great Britain (England, Scotland and Wales). Not Northern Ireland, the Channel Islands, Isle of Man or overseas yet.
How fast is delivery?
Order before 2pm Monday to Friday and we pack and dispatch the same working day. Orders placed after 2pm or at weekends leave the next working day. Standard delivery is £3.99 and usually takes 2 to 3 working days from dispatch. Express delivery is £5.99 for next working day delivery when you order before 2pm Monday to Friday. The Highlands and islands can take a little longer.
Is delivery free?
Free on orders over £50. Under that it's £3.99.
How do I track my order?
You'll get a tracking link by email the moment it leaves us. There's a Track My Order page too.
Do you do same day delivery?
Not yet. It's coming.
Gifts
Can I send sweets as a gift?
Yes. Put their address in at checkout and we'll send it straight to them. Tins, cans, vault boxes and birthday gifts are all on the Gifts page.
Do you do wholesale, events and corporate orders?
Yes to all three. Whether it's stocking your shop, a wedding or a big office order, email us at hello@candy4u.co.uk and we'll sort you out. Wholesale and trade
Swipe to Stash, coming soon
What's the subscription?
It's on its way: the world's first swipe to stash subscription. You'll swipe through our sweets, stash the ones you love, and every month we'll send you a box drawn from your stash. You choose the pool, we choose the surprise.
Can I cancel or pause?
You'll be able to, any time, from your account. No contracts.
Returns and help
Can I return sweets?
Sweets are food, so we can't take them back once they've been sent. If anything arrives damaged or wrong, message us with a photo and we'll sort it straight away. Unopened sealed items and merch can be returned within 14 days.
Do you show allergy information?
Yes. Every product lists its full ingredients with allergens in bold, and the same is on the pouch label. Always check before eating.
How long do sweets last, and how should I store them?
Every pouch is sealed and labelled with a best before date. Kept cool, dry and out of the sun, gummies and fizzy sweets are typically good for 6 to 9 months, hard boiled and freeze dried for 12 months or more, chocolate for 6 months. Once opened, reseal the pouch and eat within a few weeks. Don't put chocolate in the fridge, it goes dull.
How do I leave a review?
On any product page, or from the link in your delivery email. We read every one.
How do I get in touch?
Email hello@candy4u.co.uk, message us on Instagram or TikTok, or use the contact page. We reply within one working day.
If something goes wrong
We want every order to be right. If it isn't:
- Email hello@candy4u.co.uk with your order number and a photo if there is one.
- We'll acknowledge within 2 working days.
- We aim to sort it within 14 days with a replacement, a refund or another fix that works for you.
If you're still not happy, you can take it to an alternative dispute resolution body or your local Trading Standards. Your statutory rights aren't affected by anything on this site.
